Terms of use
What this service is
RunbookDesk is software. We are the vendor: you buy the subscription from Ellul Solutions Ltd directly, and there is no third party between us. We introduce you to nobody, we sell your details to nobody, and we take no commission from anyone for sending you anywhere. We aim to keep the service available at all times and to keep your data recoverable, but we do not guarantee uninterrupted access. If we plan work that will take the service offline we tell subscribers first. You can export your processes and procedures at any time while your subscription is active and for 90 days after it ends.
How we are paid
You pay us, and that is the whole of how this business is funded: a monthly subscription to RunbookDesk Pro, sold to businesses. Nothing on this site is an advertisement we are paid for, and no figure or recommendation here is influenced by a commission, because there is none. Price, renewal date and cancellation route are shown before you pay and stated again in your account. Purchase is offered to people acting for purposes related to their trade or profession. Where a consumer nonetheless buys, the statutory cancellation and digital content rights are honoured in full rather than excluded.
Online payments. When you connect your own Stripe account and take a payment through a pay link, RunbookDesk charges a platform fee of 1% of that payment, in addition to Stripe's own processing fee. Stripe deducts both from the payment before it is paid out to you; RunbookDesk never holds your customers' money. The rate that applies is the one shown in your account on the day the pay link is created, and a change to it applies only to links created afterwards.
The free tools
The free calculators and procedure builders on this site are provided as working tools for people who run a business. Their output is arithmetic on the figures you enter. They do not replace a competent person's judgement about how work should be done, a regulator's own requirements, a validated quality system, or a contract reviewed by your attorney.
No warranty
Nothing on this site is legal, regulatory or quality-system advice. A procedure sized or costed here is a plan for a competent person to write and approve, not a validated document; where your industry requires a controlled document system, a regulator's form or a certified auditor, this product is not that. Templates are starting points, not attorney-drafted documents for your state or country.
Contact
Ellul Solutions Ltd. hello@runbookdesk.com